To report the loss, theft or unauthorised use of your Visa card

• In Australia:

  • Monday - Friday 8am - 8pm and Saturday 8am - 3pm call us on 1300 13 22 77 for personal service.

  • After hours call the VISA lost and stolen card hotline on 1800 648 027

• From Overseas call the VISA lost and stolen card hotline on +61 2 9959 7480 

 

What you should do if your card has been compromised?

If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should:
 
Contact Northern Beaches Credit Union immediately
• Fill out a card transaction investigation form and return it to us to submit your claim.  
 
You can return it to us via any of the following methods:
 
Post it to: PO Box 98 Lidcombe NSW 1825 
 
Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.