To report the loss, theft or unauthorised use of your Visa card
• In Australia:
Monday - Friday 8am - 8pm and Saturday 8am - 3pm call us on 1300 13 22 77 for personal service.
After hours call the VISA lost and stolen card hotline on 1800 648 027
• From Overseas call the VISA lost and stolen card hotline on +61 2 9959 7480
What you should do if your card has been compromised?
If you discover an unauthorised transaction on your account as a result of your card being lost or stolen, you should:
• Contact Northern Beaches Credit Union immediately
• Fill out a card transaction investigation form and return it to us to submit your claim.
You can return it to us via any of the following methods:
Fax it to (02) 9735 1661
Scan it to firstname.lastname@example.org
Post it to: PO Box 98 Lidcombe NSW 1825
Under the ePayments Code you will not be liable for any unauthorised transaction where it is clear that you have not contributed to the loss.